FAQ - Frequently Ask Questions
Q. Is there any minimum order?
A. Yes, a minimum order of S$85 is requried (Excludes delivery charges, order of Peking Duck & GST).
Q. Do I need to order in advance?
A. Advance orders are strongly encouraged as delivery timing is subject to availability.
Q. How do I know that my order is confirmed?
A. We will send a confirmation with invoice attached via email, orders are not processed if you do not get a call from our operators.
Q. What if I want to change or cancel my order?
A. Changes/cancellation of orders can only be done if we were notified before the orders are prepared or sent out for delivery.
Q.Is there any delivery charge?
A. A $12 delivery surcharge applies to each delivery order ($20 delivery surcharge applies to locations in Jurong, Woodlands & Tuas industrial areas). Delivery is free for orders above $200.
Q. When can you deliver?
A. Our standard operational hours are from 9am-9pm, any timing beyond our standard timing is subject to availability and may incur additional charges for special arrangements.
Q. Is there any area restriction for delivery?
A. We deliver to all areas in mainland Singapore except Jurong Island & Sentosa Island.
Q. How are the food packed when delivered?
A. Our dim sum are packed in microwavable boxes which can be re-heated directly in microwave ovens when needed. The food is being transported in high quality thermal bags to ensure that the food is fresh and hot when it reaches you.
Q. How to make payment?
A. Payment can be made by cash or cheque upon delivery, online payment via paypal using credit cards is available with and administrative charge of 4%